"I
would like to express my sincere thank you to both yourself and your
staff, in particular Jay and Karen, for their assistance in the
ordering, delivery and installation of our new Generac generator.
Only too often, letters of complaint are written and forwarded to
business owners or managers, while
the high quality work and conscientious individuals who provide
excellence in service goes without the appropriate recognition. Karen
and Jay provided polite, professional and personal service to both
my wife and I and made the purchase of our generator simple and
enjoyable. Your staff's knowledge of the product and their
professional approach to the customer is commendable. The insistence
on complete customer satisfaction and attention to detail has been
exceptional. Your business has certainly met my expectations and I will have no hesitations in recommending your company to any of my friends, family or colleagues. I look forward to dealing with you and the EnCom staff in the future." Robert B. Fraser "With respect to standby generators in Nova Scotia, the best guy I was able to find in terms of knowledge, price and professionalism is Kelly Lunn from EnCom Group. We bought our generator from another retailer and had way too many problems trying to get the installation completed and the thing working. Happily for us, Kelly was able to fix it up and it would have cost us less in the long run if we had known about him and gone to him directly in the first place. He does turnkey installations. A gas installation company did the initial propane installation and conversion from natural gas for the unit and messed it up. We had also tried to get service from another generator supplier, but they proved not to be very knowledgeable about the product and were unable to fix the conversion. Kelly did that conversion for us correctly and efficiently and also repaired a failed component that was probably damaged by all the failed attempts to start it that other guys made." Jim
Pyra
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